In February, UC ANR will launch the third UC Agriculture & Natural Resources Administrative and Support Services Customer Satisfaction Survey to get your feedback on central ANR administrative and support services units' customer service performance. This survey feedback helps our teams identify service strengths as well as potential gaps and priority areas for improvements.
“As you may know, the revised and updated ANR Strategic Plan being formulated for the upcoming five years identifies customer service as one of the centerpieces of strategy for achieving our goals and vision,” said Tu Tran, associate vice president for business operations. “Your feedback is critical to UC ANR's efforts to be a high-performing organization.”
The first survey was conducted in 2021 and the second survey in 2023. Please visit the UC ANR Customer Satisfaction Survey Webpage to learn more about the results of those surveys and the individual units' action plans that were developed.
All ANR colleagues are invited to participate in the 2025 Survey. Your views are important to our customer service initiative. The results will provide us with an objective way to assess the effectiveness of our central administrative and support services from the end users'/customers' perspective. It is important to note that your survey responses, which will be collected and tabulated by an independent third party, are strictly confidential. We appreciate you taking the time to complete the survey.
On Feb. 4, you will receive an email invitation to take the UC ANR Administrative and Support Services Customer Satisfaction Survey. The invitation will include instructions and a unique link to the survey. We ask that you complete the survey by Feb. 28.
The following 18 ANR administrative and support units will be included in the survey: Business Operations Center; Contracts & Grants; Development Services; Facilities, Planning & Management; Financial Services/Office of the Controller; Government & Community Relations; Academic Human Resources; Staff Human Resources; Information Technology; News and Information Outreach in Spanish; Policies, Compliance & Programmatic Agreements; Program Support Unit; Publishing; Research & Extension Centers Operations; Resource Planning & Management; Risk & Safety Services; Statewide Programs Operations; and Strategic Communications.
This survey asks you to contribute your feedback regarding services provided by these ANR units within the past 12 months in the areas of timeliness, quality, performance and service. With this information, ANR will be better able to understand the needs of its internal customers, prioritize initiatives and identify improvement opportunities.
The 2025 survey will help us evaluate the service quality, action planning, training and improvement efforts undertaken by the various units between 2022 and 2024 in response to the first two survey feedback results. The survey results will be available in May 2025.
For questions about the survey, contact ANRcustomersatsurvey@ucanr.edu.
Thank you for taking the time to help us assess current customer service levels provided by our ANR administrative and support units.
“As you may know, the revised and updated ANR Strategic Plan being formulated for the upcoming five years identifies customer service as one of the centerpieces of strategy for achieving our goals and vision,” said Tu Tran, associate vice president for business operations. “Your feedback is critical to UC ANR's efforts to be a high-performing organization.”