Now that you’ve identified the need for a new or modified rate, you need to start identifying the nature of the activity or service you are providing.  What are the types of costs associated with the activity?

*Rate Tip:

• Discuss the activity with the employees or managers directly involved. What do  they need to complete the project?
• Review historical data for similar types of activities.

Watch Sherrell describe the scope of her new activity

Watch Deb describe the scope of a new activity

Next: Identify direct costs